Returns & Exchanges

At LILY, we want you to love your fashion finds; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery. All items must be in their original condition, unworn and with tags attached, to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging and include the packing slip provided in your initial shipment.

3

Attach Shipping Label

Download and print the prepaid shipping label from our portal, then secure it firmly to the outside of your return package.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking number handy until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing